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ISO 9001

Cianfrani, Charles A. / West, John (Jack) E.
ISO 9001
The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements. This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categor...

CHF 119.00

The Journey

Cianfrani, Charles A. / Sheps, Isaac / West, John E. (Jack)
The Journey
In today's competitive environment, it's no longer enough to satisfy your customers. To sustain success, you must meet the needs and expectations of all relevant interested parties of your organization. The journey is a process in which those needs and expectations are inputs, and sustained success is the output. To transform the inputs into sustained success, the organization must establish and implement the right processes. This represents ...

CHF 92.00